At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Summary

Jabil Software Services (JSS) is the premier software consulting services arm of Jabil that provides custom software solutions to our customers. We are looking for a skilled, disciplined, and enthusiastic Engagement Manager to join our Software Engineering Services Team. The ideal candidate will have experience working in a software services organization, proven capability in developing strong customer relationships, knowledge of software engineering technologies and processes, as well as experience working in a global organization. They must possess proven leadership skills and be a self-starter, with a strong desire to collaborate with and grow others in the organization. Organizational and Change Management skills are essential as are qualities of agility and decisiveness. Responsibilities include working with software engineering teams in the delivery of high-quality solutions, partnering with customers to understand their needs and collaborate within the JSS organization to meet these customer needs.

Essential Duties & Responsibilities

• Manage all aspects of the JSS Customer Engagement. Work closely with JSS Business Development team to drive success in meeting customer needs and growing the customer relationship.

• Understand the customer engagement / project needs and engage the staffing team as necessary to identify required staff for the customer.

• Manage and validate billable project time and deliverables and provide required input for the monthly invoicing process.

• Be sensitive to customer needs and look for opportunities to further serve the customer in cooperation with the Business Development team by providing additional resources.

• Manages stakeholders’ perceptions and expectations with all JSS services and capabilities.

• Advocates for the business and external customers driving requirements conversations and requirements definition for presentation to JSS solution architects.

• Advocates for and represents JSS capabilities, tailored solutions, and services delivered to the customer.

• Offers options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities.

• Fosters alignment of JSS capability and service delivery with business objectives and strategic roadmap.

• Maintains oversight for all JSS services and solutions provided to customers and driving for high-quality service delivery and customer satisfaction.

• Ensures best quality outcomes and value resulting from the provided JSS services and solutions.

• Facilitates analysis of technology trends to determine impact to the achievement of customer goals.

• Coach and mentor engineering services staff to deliver excellence in customer service.

• Organize verbal and written ideas clearly and use an appropriate business style.

• Collaborate with members of our Business Development Team in developing and improving our customer engagements through the identification and onboarding of qualified software resources.

• Develop a thorough understanding of services we provide to our customers and the processes by which we engage customers and provide such services.

• Work with staff resources to assess and improve the quality of services we provide to our customers.

• Have a complete understanding of software development processes and practices regarding SDLC methodologies (e.g., Agile, Scrum, Kanban) as well as technical processes (e.g., DevOps, CICD, source code management) from requirements through build, release and delivery.

Education & Experience Requirements

• Bachelor's Degree required.

• Degree in General Business or related field.

• Three (3) to five (5) years work-related experience required in a relevant customer engagement role and a minimum of 3 years’ experience in a supervisory or management role within a software engineering organization.

• At least 3 years’ experience working in a Global Enterprise organization.

• At least 3 tears’ experience working in a Software Engineering Services organization.

• Excellent verbal and written communication skills.

• Strong Technical skills and/or Strategic Skills

• Strong Analytical skills and Quality Standards

• Commitment to Customer Service

• Proven success in Project Management of global related projects

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.