Job Information
Vectrus Emergency Dispatch Supervisor in Kuwait
Overview
This position will be physically located in Kuwait in support of LOGCAP
This position is responsible for the supervision of Emergency Services Dispatch Leads and Emergency Services Dispatchers. Responsible for overseeing the daily operations of the communication center. Ensuring personnel are fully certified and IAW with the DoDI 6055.06 certification program.
Responsibilities
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Supervises the processes of the communications center.
Records data and updated relative databases and/or reports.
Supervises the Emergency Services Dispatcher and Emergency Services Dispatcher Lead
Gathers data and conducts analysis to improve processes as required
Oversees the training of new employees
Develop internal Emergency Services weekly and monthly training and continuing organizational education for the work center
Provides Emergency Medical Dispatch Certification Class for new employees
Ensures Communication Center equipment is operational
Responsible for creating and updating work instructions.
Provides recommendations on how to ensure the call center functions more effectively and efficiently.
Performs other duties or assignments as required.
Qualifications
Minimum Qualifications: One-Year of education may be substituted for one year of experience.
Bachelor’s degree, preferred
Must be a U.S. Citizen
Must have an active Secret Clearance
Must be CAC eligible and/or able to obtain a Common Access Card (CAC)
Certifications:
International Fire Service Accreditation Congress (IFSAC) or Proboard Hazmat Materials Awareness
International Fire Service Accreditation Congress (IFSAC) or Proboard Telecommunicator I and II
American Heart Association CPR
Emergency Medical Dispatch (EMD) Instructor certification, preferred.
Experience:
5 years’ experience as a Police, Fire, and/or Emergency Medical Services Call Center, 911 Communications Center, preferred.
Must have the ability to communicate clear, concise, and effective messages with a very diverse customer base.
Applicant must have a demonstrated knowledge of communication center policies and procedures
Skills:
Excellent computer, interpersonal, oral, and written communication skills required.
Computer skills include a working knowledge of Microsoft Word, Excel, and Outlook.
Leadership skills working with subordinate personnel in forming teamwork, judgment, and ability to interface with a variety of customers.
Working Conditions and Physical Requirements:
Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 130 degrees in the summer months).
Includes some industrial production environment conditions as well.
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
Must comply with all Fire and Safety Regulations and post policies.
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.
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