GENERAL POSITION SUMMARY: The Systems Analyst II helps guide the development of technical solutions by the IT (Information Technology) department to meet current and future business needs. Their role is to consult on the current state of an IT system and provide data-driven and functional advice on how to expand or refine its functionality to solve technical requirements. The Systems Analyst II collects data, observes workflows, and monitors system activity to identify areas of improvement. They communicate their findings to company leaders and help them define their requirements and resource needs. The System Analyst II often trains their IT team members to help guide the implementation and support of new systems and procedures. EDUCATION: *Bachelor of Computer Science or equivalent work experience. KNOWLEDGE/SKILLS/EXPERIENCE: *Minimum two years of experience in a technical analysis role or similar matching business requirements with technical solutions. *Minimum two years of experience creating/using T-SQL script. *Minimum two years of experience developing software in a variety of programming languages. *Take initiative and be self-motivated. *Excellent attention to detail. *Excellent verbal and written communication skills are required as well as interacting professionally with a diverse group, executives, managers, and subject matter experts. *Proven technical writing skills. *Excellent organizational skills. *Experience with user acceptance testing of software. *Experience with implementing and maintaining solutions within Cloud Computing environments such as Microsoft Azure or AWS (Amazon Web Service). *Flexibility to adjust to priority changes with little notice and to remain calm during confrontational or high-pressure situations. *Use of sound judgement and follow-through in problem-solving and decision-making processes. *Must have satisfactory driving record, maintain valid driver\'s license, and current insurance on personal vehicle if used for business. Must meet company insurability requirements. ESSENTIAL FUNCTIONS & KRA (Key Result Areas) include, but not limited to: *Promotes, encourages, and reinforces a positive safety culture, safe practices, and a safe work environment to all employees. *Analyzes business and application processes, develops specifications and requirements for developers and/or engineers to follow, then test new technical solutions to verify fit. *Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow *In some cases, where skill set matches requirements, and if resource capacity requires it, they may take on direct software development responsibilities. *Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up, from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.