• Hybrid Schedule: 2 days in office and 2-3 days home, depending on business need

The primary duties of the Club Fleet Dispatch Associate Specialist are to:

• Receive Roadside Assistance request information from the Roadside Assistance Call Center, ERS Online system, or dedicated police hotlines to place Roadside Assistance requests on behalf of the Members.

• Analyze information contained on service requests to determine the most appropriate method to meet or exceed the Member’s service needs.

• Dispatch calls to facilities/trucks using a variety of communication channels. Relay all pertinent data (Member situation, vehicle problem, location, etc.) to service drivers.

• Maintain accurate documentation on the status of each call within the area, manage call progress, and ensure documentation is complete before calls are cleared with proper codes, assuring accurate payments to Club Fleet.

• Manage the status of each call within the area to ensure Estimated Time of Arrival (ETA) will be met, and reroute calls to an alternate facility when ETA appears to be in jeopardy. Personally notify the Member when service will be delayed.

• Initiate action to solve problems.

• Build and maintain effective relationships with Fleet Management and Drivers

• Discuss and resolve Roadside Assistance complaints with Members.

Minimum Qualifications:

• High school diploma or equivalent and 1+ years of customer service experience.

• Effective communication skills (oral, written, and listening).

• Ability to perform multiple tasks in a fast-paced environment.

• Strong problem solving, analytical and critical thinking skills.

• Ability to work overtime as necessitated by weather/business conditions, and to work holidays as appropriate.

• Knowledgeable of all service guidelines and can communicate the guidelines in a positive manner to Member, Call Center and Club Fleet locations.

• Understands servicing area with the knowledge of the Club Fleet locations and geographic boundaries of service.

To the qualified candidate, we offer:

• A competitive hourly rate of $18.00 - $20.00 per hour; paid on a bi-weekly basis

• Overtime opportunity during peak season

• Eligibility for an Individual Incentive Plan

• Comprehensive benefit package including Generous Paid Time Off (PTO) during the first year, 401(k) plan with company match, Medical , Dental, Vision and Prescription Coverage, Life Insurance, Tuition reimbursement, and Flexible Spending Accounts to highlight a few of the offerings.

• Complimentary AAA Membership (inclusive of products & service discounts)

• PAID training to qualified candidates

  AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Fleet

Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)

Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. (https://www.virtualfairhub.com/AAAClubAlliance/public/welcome)

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.