Wolters Kluwer's CT has been in business since 1892, we have put our customer at the center of everything, and we hold ourselves accountable for delivering the right results. We maintain a company culture that grows diverse talent. An important part of our culture involves developing and promoting people from within.

As a Fulfillment Associate , Document Management, you will report to the Manager, Fulfillment and work onsite from our local office in Glen Allen, VA. You will manage the receipt, and examination of legal notices and filings according to corporate statutes, laws and regulations. You will work in unison with our service teams to assist our clients. We are looking for individuals who are positive, accountable, and committed to self-development. We offer a M-F schedule, full benefits, matching 401k, PTO, and a career opportunity.

Basic Responsibilities:

• Fulfill document request orders for internal and external customers by scanning and processing documents. (e.g., retrieval requests, incorporations, formations).

• Research legal documents.

• Resolve or escalate issues.

• Follow requests through to completion.

• Communicate progress to customers and our teams.

• Navigate quickly between multiple processing systems and databases.

• Contribute to customer satisfaction and organizational success.

• Participate in process improvement programs, best practices, and occasional special projects.

• Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite applications.

Qualifications:

Education:

• High School diploma or equivalent. Prefer some college.

Experience, Knowledge and Tools:

• 2 years customer service experience. Prefer experience in retail, hospitality, or office environment.

• Good typing skills (30 wpm).

• Ability to work independently with a minimum amount of oversight while still being an integral part of a team.

• When needed, working overtime is required.

• Experience working with a variety of computer software and spreadsheets.

• Ability to lift up to 30 pounds.

• #LI-Onsite

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we grow diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer

Responsibilities:

• Receive, sort, profile and scan sent to CT in our capacity as registered agent

• Interact with process servers, sheriffs, and any other individuals delivering service of process (SOPs) to CT Offices

• Learn CT product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients by attending appropriate training courses, completing all self-study reading, exercises, and activities in the prescribed timeline, accepting critical feedback and implementing suggestions

• Develop an understanding of SOP rules and regulations, engaging on training to utilize internal systems and tools (e.g., ARROW), and becoming proficient in dashboard management and operating scanning tools

• Field incoming questions or issues by responding to incoming internal customer requests, providing comprehensive answers to questions pertaining acceptance of process, engaging corporate resources as appropriate to help ensure client issues and concerns are resolved accurately

• Document information into systems, capturing common issues to reduce recurring issues and inquiries, and meeting established standards for quality

• Assist Process Servers for CT's Registered Agent function by reviewing incoming process, looking up entity to help ensure CT serves as registered agent and can therefore accept process

• Learn to handle CT On Demand fulfillment processing to be able to assist the team Qualifications:

• A minimum of one year of experience in a scanning operation or customer service role; preferably in a high-volume, fasted paces environment and/or with functional knowledge of the legal industry

• Bachelor’s degree from an accredited college or university preferred

• Demonstrated ability to manage multiple projects simultaneously, as well as ability to scan open certified and regular mail, sort and batch incoming process

• Ability to integrate information from multiple sources quickly and accurately

• Proficient with Microsoft Office Suite applications including Word, Excel and Outlook

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.