Description We are in search of a diligent Administrative Assistant to join our team in Glen Allen, Virginia. In this role, you will be responsible for processing physical access control transactions, performing basic clerical duties, and handling internal and external customer inquiries. This role is based in the telecom industry and offers a short term contract employment opportunity.

Responsibilities:

• Monitor and maintain the card access system, responding professionally and promptly

• Handle service tickets and take appropriate action as required

• Assist with activities related to the access control system conversion project

• Process access control and service request tickets, ensuring required approvals are obtained

• Maintain accurate access control records, apply appropriate access levels, and issue physical access control credentials

• Submit service tickets to third-party security systems integrator and manage ticket life-cycle to conclusion

• Relay complex facts and details accurately and concisely to the appropriate personnel

• Prepare and complete project related reports including stats/metrics and work orders

• Monitor and maintain all forms of communication including email, phones, cell phones, and personal contact with internal and external customers, responding professionally and promptly

• Perform other duties as assigned by Corporate Security management. Requirements • Proven experience in an Administrative Assistant role or similar

• Strong customer service skills

• Excellent communication skills, both verbal and written

• Proficiency in data entry with high attention to detail

• Advanced knowledge of Microsoft Excel, Word, and Outlook

• Ability to understand and apply procedures and policies

• Research skills and ability to gather and analyze data effectively

• Experience in supervising a team or managing people

• Knowledge of security protocols and procedures

• Familiarity with clerical duties and office management

• Ability to produce metric reports and interpret statistics

• Exceptional collaboration and teamwork skills

• Basic computer skills and ability to learn new software quickly

• Experience in liaising with appropriate personnel within and outside the organization

• Proficiency in data management and ability to handle work orders efficiently

• Experience in dealing with external customers and providing excellent service

• Knowledge of notification systems and triage procedures

• Familiarity with FACTS or similar database systems.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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