Virginia Premier Health Plan Team Lead, Case Management in Chesapeake, Virginia

About Us

Don’t just find a job, find your WHY at a purpose-driven organization; discover a career at Virginia Premier.

By blending quality benefits, affiliating with the world-renowned VCU Health System and offering career-advancing development programs, we allow our employees to focus on the meaningful work of improving and saving the lives of more than 200,000 people throughout the state of Virginia.

At Virginia Premier, we are building an industry leading health care organization through dedicated teams that have heart, provide top-notch quality member services and embrace our mission of inspiring healthy living within the communities we serve. Our vision is to connect people to innovation, quality and affordable health care for all phases of life.

If this sounds like you, read on!


Responsible for the timely coordination of quality health care services to meet the member’s specific health care needs in a cost-effective manner to promote positive outcomes. Performs care management for members with complex and chronic care needs by assessing, implementing, coordinating, monitoring, and evaluating plan of care designed to optimize member health care across the continuum and ensuring member access to services appropriate to their health needs. Additional Team Lead Responsibilities indicated below in italics .


  • Conducts a comprehensive assessment of the member’s health and psychosocial needs, including health literacy status and deficits, and develops a case management plan collaboratively with the member and family or caregiver.

  • Plans with the member, family or caregiver, the PCP/provider, other health care providers, and the community to maximize health care responses, quality and cost-effective outcomes

  • Facilitates communication and coordination between members of the health care team, involving the member in the decision-making process in order to minimize fragmentation in the services.

  • Educates the member, the family or caregiver, and members of the health care team about treatment options, community resources, insurance benefits, psychosocial concerns, case management , etc., so that timely and informed decisions can be made.

  • Empowers the member to problem solve by exploring options of care, when available, and alternative plans, when necessary, to achieve desired outcomes

  • Encourages the appropriate use of health care services and strives to improve quality of care and maintain cost effectiveness on a case–by-case basis.

  • Assists the member in the safe transitioning of care to the next most appropriate level

  • Strives to promote member self-advocacy and self-determination

  • Acts as an advocate for a member’s health care needs

  • Participates in VPHP’s ongoing quality improvement process

  • Participates in continuing educational activities as appropriate

  • Participates in case management rounds/meetings

  • Practices in accordance with applicable local, state and federal laws which govern confidentiality and medical information privacy regulations (HIPAA)

  • Interviews members telephonically, or face-to-face in the physician’s office, home visits or in other facilities to provide initial and ongoing case management services.

  • Conducts regular discussions and updates with the member’s primary care physicians, other providers and members of the multidisciplinary health service team

  • Manages Private Duty Nursing cases as assigned

  • Spends one day per week minimum meeting face-to-face with members

  • Additional job duties as determined

Additional Team Lead Responsibilities:

  • Daily review of staffing, coverage issues, upcoming meetings, and any clinical/operational concerns.

  • Provide coverage assignments in the absence of team members and communicate to Managers

  • Inform Manager of any changes in staffing throughout the day.

  • Act as a subject matter expert for the team with regards to any questions or help support they may need, such as:

  • Questions about appropriateness of reviews

  • Identifying member resources and case management solutions

  • Questions about determining risk and using the Medical Intelligence program

  • Questions about policies, care model processes, and SOPs

  • Helping team identify members for case management rounds

  • Monitors CM III Field Visit Log and PDN Spreadsheet

  • Coordinate Case Management Rounds

  • Assist Managers with training/orientation needs.

  • Assist with SOPs and policy development as needed.

  • Participate in projects/committees as needed.

  • Cover for Team Leader II in his/her absence.

  • Solicit items for the monthly All Levels Case Management Meeting and send to .Manager



  • Registered Nurse licensed in Virginia

  • Minimum of three years of clinical experience

  • BSN preferred

  • Certified Case Manager, preferred


  • Patient care evaluation skills and the ability to communicate well (written and verbal) with all levels of management, medical staff and employees.

  • Computer literate with working knowledge of Microsoft Office and various computer software programs

  • Working knowledge of resource options, and experience in making appropriate referrals

  • Strong decision making skills, ability to handle multiple priorities

  • Regular local travel will be required


  • Minimum of three (3) years clinical experience and/or current managed care experience

  • Experience working with low income and disadvantage populations

  • Utilization management experience and knowledge of community resources preferred.


  • Physicalhealth sufficient to meet the ergonomic standards and demands of the position

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EOE

Our mission is to inspire healthy living within the communities we serve!

Job ID 2018-5294

As an equal opportunity employer, Virginia Premier is committed to a diverse workforce. To ensure non-discrimination and affirmative action for individuals protected by Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, as amended, the Vietnam Veterans’ Readjustment Act of 1974, as amended, and Title I of the Americans with Disabilities Act of 1990, as amended, Virginia Premier will consider applicants for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Applicants who require accommodation in the job application process may contact Recruitment at 804-819-5151 for assistance. It is the policy of Virginia Premier Health Plan, Inc., to comply with the requirements of the Drug-Free Workplace Act of 1988. It is a violation of our drug-free workplace policy to use, possess, sell, trade, and/or offer for sale alcohol, illegal drugs or intoxicants in our workplace. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Virginia Premier participates in E-verify.